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Book Overview

Remember that colorful childhood toy that spins?

Each vane of a pinwheel looks the same and catches the same wind, spinning the wheel around. If one vane is damaged, the pinwheel slows down or stops.

Many think of the pinwheel as a childhood diversion, but when you envision it as a metaphor for delivering great customer service, it means much more.

Delivering it, however, can be daunting – especially in a changing business environment where social media influences buyers. There are also pressures to reduce costs while providing employees with purpose and meaning.

Those challenges, however, should not stop you from plotting a path toward customer service excellence, thereby helping every employee understand the importance of great customer service and his or her role in delivering it with The Pinwheel.




ISBN 13 (SOFT): 9781532028335 – $14.99

ISBN 13 (HARD): 9781532028359 – $26.99

ISBN 13 (eBook): 9781532028342 – $3.99


If you would like to read the first chapter of The Pinwheel, please click below:



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